Frequently Asked Questions

Find answers to common questions about our premium appliances.

How do I clean my BALMUDA The Toaster?

The crumb tray and oven rack are removable for easy cleaning. Simply wipe the interior with a damp cloth and mild detergent once the unit has cooled completely.

Does the steam technology require special water?

Standard tap water is sufficient for our steam-based appliances. Please use the provided 5cc measuring cup to add water before each use.

Where can I find replacement parts?

Genuine replacement parts, including specialized toasting racks and water cups, are available directly through our official website under the 'Accessories' section.

Are BALMUDA products covered by a warranty?

Yes, all BALMUDA products purchased through authorized retailers come with a one-year limited warranty covering manufacturing defects.

Is the voltage compatible with international outlets?

Our products are designed specifically for the voltage requirements of the region where they are sold. Please check the product specifications before use.

Can I use the kettle for liquids other than water?

BALMUDA The Kettle is engineered specifically for boiling water. Using other liquids may damage the heating element or affect the precision of the pour.