Returns & Exchanges
If you are not completely satisfied with your purchase, you may return your item in its original condition and packaging within 30 days of delivery.
1
Initiate Request
Visit our online returns portal and enter your order number and zip code to start the process.
2
Pack Securely
Place the item in its original BALMUDA packaging, ensuring all accessories and manuals are included.
3
Affix Label
Print the prepaid shipping label provided via email and attach it to the outside of your return parcel.
4
Refund Processing
Once received and inspected at our warehouse, your refund will be issued to the original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing